Railway Regulation and Safety

Rail – Market and Economic Regulation   

The Department is responsible for policy and legislation for the economic regulation of railways. The Department ensures that the railway market in Ireland complies with EU requirements.

In order to ensure a robust regulatory regime for the railway market in Ireland, the EU requires compliance with rules concerning the establishment of a single railway area, and market access. In particular, rules have been developed to open the markets for domestic and international rail freight and international rail passenger services. The 4th Railway Package, which is currently under negotiation, contains further proposals for the opening of domestic markets. 

Single Railway Area: The European Union (Recast) Directive 2012/34/EU, came into force on the 15 December 2012 and consolidates previous European Directives concerning development and access to the European railway market.

Railway Safety

1. If you wish have a query relating to railway safety,  please contact: 

The Commission for Railway Regulation, Temple House, 47 Temple House, Blackrock, Co. Dublin, A94 Y5W5.  Phone: +353 (0) 1 2068110 email: info@crr.ie Website: www.crr.ie

Rail accidents are investigated by the Rail Accident Investigation Unit (RAIU). With effect from 1st July 2014 the RAIU is established within the Department of Transport, Tourism and Sport. 

2. If your query relates to railway safety legislation or policy matters please email publictransportregulationdivision@dttas.ie or write to/phone: Public Transport Regulation Division, Department of Transport, Tourism and Sport, Leeson Lane, D02 TR60. Phone: +353 (0) 1 6041413. All comments will be acknowledged.

3. Each railway operator would like to hear directly from you. If you have comments to make on railway safety please contact the relevant operator:

(i) Iarnród Éireann

a. DART (Dublin Area Rapid Transit between Greystones, Howth and Malahide): DART Customer Relations Department, Iarnród Éireann, Pearse Station, Westland Row, Dublin 2.  Ph: +353 (0) 1 7033504.

b. North & East (between Dublin and Donabate - Drogheda - Belfast, Maynooth - Mullingar - Sligo, Wicklow - Rosslare, Athy - Kilkenny and Waterford): Customer Relations Dept. N. & E., Iarnród Éireann, Connolly Station, Amiens St. Dublin 1.   Ph: +353 (0) 1 703260.1

c. South & West (between Dublin and Kildare - Thurles - Mallow - Cork - Cobh, Killarney - Tralee, Limerick - Ennis, Tullamore - Athlone - Galway, Westport and Ballina): Customer Relations Dept. S. & W., Iarnród Éireann, Heuston Station, Dublin 8. Ph: +353 (0) 1 7034499.

(ii) Luas

By Phone: Locall Luas Customer Care: 1850 300 604.  Calling from outside of Ireland call: 00353 1 4614910 or 00353 1 4614900. Open Monday to Friday 7am – 7pm and Saturday 10am – 2pm. Closed Sunday and Bank Holidays.

In writing: Trans Dev Ireland, Luas Depot, Red Cow Roundabout, Clondalkin, Freepost, Dublin 22.  By Email: info@luas.ie  By Fax: +353 (0) 1 4614992