Passenger Rights

European Regulation 1177/2010 on the Rights of Passengers Travelling by Sea and Inland Waterway applies from 18 December 2012. The Regulation applies to vessels certified to carry more than 12 passengers and operated by a European Union Carrier.

It includes provisions on non-discrimination and assistance for people with disabilities and reduced mobility similar to those already in force for rail and air passengers.

This includes an obligation to: provide assistance at ports or harbours and on board ships; carry recognised assistance dogs (subject to national regulations); carry mobility equipment (such as wheelchairs) free of charge and to provide information in accessible formats.

SI No 394 of 2012 designates the National Transport Authority as the national enforcement body for the purposes of Regulation (EU) No. 1177/2010 in Ireland. Please visit their website for more information

The Department has prepared information notes summarising the Regulation and its requirements which may be found below.

Information Note for Passengers

Information Note for Carriers (Ship operators)

Information Note for Terminal Operators/Port Operators