Seirbhísí do Chustaiméirí

The Department of Transport, Tourism & Sport is fully committed to delivering the highest quality of service and equality of treatment to all our customers. 

Whether your contact with us is by telephone, letter, email or a visit to our offices, we will deal with your query promptly, efficiently and to the best of our ability.  We will be polite, courteous and fair in all our dealings with you.

We welcome your comments, suggestions and views on any aspect of our service- because we believe this will help us to provide you with a better service.

E-mail: (link sends e-mail)

Phone:  + 353 1 604 1140

Our Customer Service Action Plan and Customer Charter are available below in both Irish and English language versions

Customer Service Action Plan (link is external)

Plean Gníomhaíochta um Sheirbhís do Chustaiméirí 

Customer Charter 

Cáirt Chustaiméara

If you're not happy with our service

If you are unhappy with our service we would like to know about it. You have the right to make a complaint. We recommend that you contact our staff directly to see if they can resolve your concerns. If you are not satisifed with their response please contact our Customer Service Manager at the address below.

Customer Service Manager
Department of Transport Tourism & Sport
25 Clare Street
Dublin 2

Our most recent Customer Service Survey was conducted in late 2013, the results are available here (link is external) and in our Corporate publications area.