Customer Service

We are fully committed to

  • Delivering the highest quality of service to our customers and
  • Treating all our customers equally

Whether your contact with us is by telephone, letter, email or a visit to our offices, we will deal with your query promptly, efficiently and to the best of our ability.  We will be polite, courteous and fair in all our dealings with you.

We welcome your comments, suggestions and views on any aspect of our service.  We believe your comments will help us to provide you with a better service. You can contact us by email or phone:


Phone:  + 353 1 604 1140


We have prepared two customer service documents:

1.    Our Customer Service Action Plan

2.    Our Customer Charter 


Our Action Plan and Charter are available at the following Links

Customer Action Plan

Customer Charter

Plean Gníomhaíochta um Sheirbhís Chustaiméara

Cairt um Sheirbhís Chustaiméara

You can find the Customer Service Charters for both the Driver and Vehicle Computer Services Division and Road Transport Operator Licensing in the Customer Action Plan above.

If you're not happy with our service

If you are unhappy with our service we would like to know about it. You have the right to make a complaint. We recommend that you contact our staff directly to see if they can resolve your concerns. If you are not satisfied with their response please contact our Customer Service Manager at the address below.

Customer Service Manager
Department of Transport Tourism & Sport
Leeson Lane
Dublin 2

D02 TR60